Cancellations There are three ways you can cancel your order. • Online - To cancel your order you can log into your account and just choose "Cancel My Order." If you did not create an account upon checkout, you can always do so by visiting www.jumpinjungle.com. • Via Live Chat - Drop a message to our staff. • Email - Send an email to jumpinjungle.com@gmail.com stating that you want to cancel your order. Please make sure that you include your name, your order number and a reason for the cancellation. One of our customer representatives will contact you to confirm the details. All orders cancelled within 72 hours of placing the order at www.jumpinjungle.com will be honored with no cancellation fee of any sort. If you decide to cancel your order after 72 hours, you will be charged a $20 administration fee, whether or not your order has shipped. If your order has shipped, is currently in transit, and you decide that you want to cancel your order, please contact us via email at jumpinjungle.com@gmail.com or via Live Chat our Orders Department. We will then contact the freight or shipping carrier, to return the order back to our warehouse. A $40 restocking fee will apply if the order has shipped. To cancel your order simply send our Customer Service team an email at jumpinjungle.com@gmail.com and request a cancellation.

Returns Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We only allow returns for unopened items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. After deciding that you want to return your item, please contact our customer service team via email jumpinjungle.com@gmail.com. To complete your return, we require a receipt or proof of purchase, which is typically a confirmation email that we sent you when you placed your order. Please expect additional instructions for your return 1-3 business days after your initial contact with our customer service team. Our team must coordinate the return with the manufacturer, the customer and the freight carrier. Please do not automatically send your purchase back to the manufacturer; contact us first. Please note that Jumpin Jungle will not pay for shipping if you decide to return any item purchased from our online store. The buyer, or customer, is responsible for all shipping charges. We will facilitate the process as much as possible and help customers find a carrier for pick up at the buyer's home or a drop off at the carrier location. Additionally, a restocking fee of up to 15% may apply depending on the situation. Again, we will provide any assistance necessary during this hectic process. Please contact us via email at jumpinjungle.com@gmail.com or via Live Chat. .

Refunds All orders cancelled within 72 hours of placing the order at www.jumpinjungle.com will be honored with no cancellation fee of any sort. If you decide to cancel your order after 72 hours, you will be charged a $20 administration fee, whether or not your order has shipped. Depending if your will be charged any administration fees or restocking fees, Jumpin Jungle will deduct these fees from your refund. Any type of refund (full or partial) will take 1 – 3 business days to be credited to the account holder. A confirmation email with the details of the refund will be sent immediately. ..

Sale Items Our cancellation, refund and return policies apply to all of our sales items as well. However, in the event that you are requesting a refund, you will only receive the amount you paid for the product (i.e. the sales price). You will not receive a refund based on the original price of the item you purchased, if you purchased the item with a sales price.

Exchanges We only replace items if they are defective or damaged. We do not accept exchanges after 30 days, even if it is for the same item. If you want to exchange your product for an identical product, you may do so within 30 days. If you would like to exchange your item for a different one, your product must be unused and unopened. Additionally, a restocking fee of up to 15% may apply for exchanges and the customer will be responsible for all shipping charges. Please contact us via email at jumpinjungle.com@gmail.com or via Live Chat.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an e-gift certificate will be sent to the email we have on file. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. .

Shipping Your Product Please do not ship your product before contacting our customer service team (jumpinjungle.com@gmail.com). You may also contact us via live chat to receive the return address. Remember, to complete your return, we require a receipt or proof of purchase. Please expect additional instructions for your return 1-3 business days after your initial contact with our customer service team. Our team must coordinate the return with the manufacturer. Please do not automatically send your purchase back to the manufacturer; contact us first. If, for whatever reason, you shipped your product without contacting us first, we cannot guarantee a full refund, exchange replacement. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please note that the you are responsible for making these arrangements and for paying for any additional costs such as shipping insurance or postage, etc..

30 Day Money Back Guarantee At Jumpin Jungle, we pride ourselves on selling the best ergonomic family fun equipment on the market. You may return an item for a full refund within 30 days of delivery. If you’d like to return an item, please notify us via email at jumpinjungle.com@gmail..com . We will send you back a return authorization form to include with your package. After that, just send the product back to us and we’ll issue a credit within 24-48 hours once the item is received. Please note that return shipping costs will be deducted from your total refund amount. In rare cases, a manufacturer's restocking fee may apply. Items must be in new condition and in the original packaging to qualify for the 30 day money back guarantee. If your item arrived damaged or defective, we will issue a prompt replacement. Please carefully read ALL Shipping Confirmation emails we send to ensure all packages are received properly and damages are noted so we can expedite your replacement. Also, please see the “What if my product is damaged” instructions below.

What if my product is damaged? Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt. If your item(s) do arrive damaged, please send photos to jumpinjungle.com@gmail.com and we will process an immediate replacement..

Easy Financing With Paypal Credit We offer financing via PayPal Credit. PayPal Credit is a PayPal service that gives customers access to No Payments and No Interest if paid in full in 6 months on purchases of $99 or more. PayPal credit is a secure, instant and reusable credit line customers can use at checkout when they pay with their PayPal account and choose PayPal Credit. If you already have an existing PayPal account, the process is easy. If you don't have a PayPal account, you can sign up for a PayPal account during the checkout process. Our customers can apply for PayPal Credit during checkout by simply entering the customer's birth date and the last 4 digits of their Social Security number, then accepting the terms. The approval process literally takes seconds! PayPal Credit is subject to credit approval and offered by Comenity Capital Bank. No payments and no interest if paid in full in 6 months when you spend $99 or more on your purchase. You can pay your balance in full by the payment due date that is on your statement to avoid paying any interest, or just make the minimum payments until you've paid off your purchase and pay the accumulated interest from the posting date (usually within a few days after your purchase date). PayPal will send you email reminders when your payments are due. You can also keep track of your account and view your statements online at any time. Interest will be charged to your account from the posting date (which is usually within a few days after the purchase date) if the purchase balance is not paid in full within 6 months. Getting what you want, when you want is easy with PayPal Credit, just be sure you pay the amount financed for this purchase in full by the promotion expiration date to avoid interest on this purchase. You can even use the special financing offers on multiple purchases when you spend $99 or more on each individual transaction. Multiple purchases of less than $99 per transaction cannot be combined to meet the minimum purchase amount. If you don't want to pay before the promotional period ends, you will owe the interest that has accumulated at an Annual Percentage Rate (APR) of 19.99% starting from the posting date (which is usually within a few days after the purchase date). This accumulated or deferred interest will get added onto your account balance when the promotional period for this purchase expires if the balance is not paid in full. Deferred interest amounts and expiration dates are available online and on your statements, so you can stay in control of your money. If approved, Comenity Capital Bank will extend credit to you for the amount financed to pay for your purchase. Comenity Capital Bank will pay the merchant on your behalf for the purchase. Visit PayPal Credit to learn more. Link: https://www.securecheckout.billmelater.com/paycapture-content/fetch?hash=AU826TU8&content=/bmlweb/ppwpsiw.html&