WHAT IS YOUR RETURN POLICY FOR BACKYARD TRAMPOLINE PRODUCTS?
If you decide that your Trampoline product is not right for you within 30 days of receipt, the return process is easy. The product must be in saleable condition, with original packing materials. We will refund your purchase price, minus all actual shipping costs (both to and from your location) and minus a restocking fee equal to 15% of the purchase price. We do not take returns of items under $50.00.
WHAT IS YOUR RETURN POLICY FOR FITNESS TRAMPOLINE PRODUCTS?
If you decide that your Fitness product is not right for you within 30 days of receipt, the return process is easy. The product must be in saleable condition, with original packing materials. We will refund your purchase price, minus return shipping costs (from your location to our return warehouse). A $20 restocking fee may be deducted from your refund for any trampoline boxes and a $10 restocking fee for any accessory boxes. We do not take returns of items under $50.00.
WHAT DOES NOT QUALIFY FOR A REFUND?
The following types of items do not qualify to be returned for a refund:
- Items received damaged or defective goods - we will happily replace such items with the same item at no cost to you.
- Promotional items which were provided free of charge.
- All items under $50.00 each - such as replacement parts, Anchor Kits, GamePaks, etc. - are not returnable or refundable.
- Items returned without prior written authorization (RMA) from JumpSport or returned more than 30 days after delivery of the product(s) to you.
- Items attempting to be returned "freight collect."
- Items not purchased directly from JumpSport.
- Items purchased from AS-IS or CLEARANCE inventory.
HOW DO I RETURN AN ITEM?
If you are within 30 days of receipt, to arrange for a return, complete the online RMA Request Form. If you are outside of the 30 days of receipt, and feel this is a warranty issue, please complete the online Warranty Request Form. Once submitted, our team will review your case and contact you within three business days regarding next steps. We can help set up a return shipping label for your convenience. Please allow 1–2 weeks for processing, once we receive your returned item(s). The money will be refunded back to the credit card that you used for your original purchase.
CAN I REFUSE TO ACCEPT DELIVERY?
JumpSport is always concerned about your satisfaction. However, should you decide to refuse delivery of an item legitimately ordered from us, then a credit will be issued for the item as provided for in our Return Policy.
If you are refusing delivery because the shipment appears damaged, we would prefer that you accept delivery of your item(s), and call us immediately if there is a concern. UPS will still pick up your package to return it to us if they are contacted within 24 hours. Contact our Customer Service department at 1-408-213-2551 to discuss your concerns, and we will do our best to remedy the situation. However, if you still want to return your item(s), we can arrange to have UPS pick them up from you.
WHAT IS THE WARRANTY PERIOD FOR JUMPSPORT AND ALLEYOOP PRODUCTS?
The warranty terms and periods of eligibility are differentiated by product and/or component. For your reference, you can see warranty info on the second to last page of your product manual. A summary of our backyard warranty information can be found here. If you no longer have your manual, you can find all manuals here.
HOW DO I SUBMIT A WARRANTY REVIEW REQUEST?
Please make sure your item is still under warranty, as reviewed above, and complete the online Warranty Request Form. Once submitted, our team will review your case and contact you within three business days regarding next steps. Please be sure to completely fill in all information requested, and be sure to attach the Proof of Purchase and photos as required.
MISSING, DAMAGED, OR DEFECTIVE MERCHANDISE
JumpSport takes great pride in the products we offer. We are constantly evaluating the quality control of our products, and our packaging and shipping methods. Please inspect all components prior to assembly to insure that you do not have any missing, damaged, or defective parts.1 within 5 days of delivery of merchandise, to report any missing, damaged, or defective parts. JumpSport will take prompt action to remedy the situation.
Here's what we will do:
- If a part is missing, we will send it to you right away via USPS Priority Mail or UPS Ground (depending on the size of the part).
- If a part is damaged or defective, we will send a replacement and provide you with instructions on what to do next. We may request that you dispose of it, or we will arrange to have it picked up at no charge to you. Please keep all original packing materials, in case an item needs to be returned.
JumpSport does not pay for the cost of unauthorized repairs or returns. Please note that unidentifiable or unauthorized returns will be refused. All returns must have a Return Merchandise Authorization (RMA) number issued by JumpSport (see Return Policy above for details).
If you are not assembling your purchase yourself, check to be sure all parts are included and in good condition prior to the scheduling of a third party to assemble your purchase. JumpSport is not responsible for any installation costs incurred as a result of missing, damaged, or defective parts.
ELP ORDERS & SHIPPING
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, such as, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
WEB BROWSER COOKIES
HOW WE USE COLLECTED INFORMATION
JumpSport, Inc. collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to ask them to review the product(s) they bought. It may also be used to respond to their inquiries, and/or other requests or questions. If User starts to buy one of our products, but does not complete the purchase, they may have provided partial information, such as their email. In that case, we might send User an email to remind them about their interest. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, such as their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, such as websites which have a link to our Site, is subject to that website's own terms and policies.
SPECIAL NOTICE FOR PARENTS:
PERSONAL INFORMATION ABOUT YOUR CHILD
We do not knowingly collect personally identifiable information directly from children, and we do not knowingly place children on our mailing list. The only time we request information about your child (optional) is when you register a JumpSport product. This information is used, in aggregate only, solely for the purpose of analyzing trends that help us develop new products or make adjustments to existing products. Under no circumstances is this information used to knowingly market directly to your child or contact your child.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.