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Jumpking Policies

Warranty Information

Steps to File a Warranty Request:

  1. Go to Jumppod.com and click on the warranty/returns link on http://www.jumppodwarranty.com/
  2. Click on Red online form to submit online or click on download to print the claim form.
  3. Attach a copy of a receipt or a proof of purchase (bank or credit/debit card statement).
  4. Also, attach a photograph of the damaged item, if you cannot attach a picture you must mail the damaged part to our company (mailing address below).
  5. If you print out a copy you can fax it to 972-422-5645 or mail it to: YJ USA 3970 Lindbergh Drive Addison, TX 75001
  6. Allow up to 72 hours to process the claim once it is submitted or received by fax or mail.
  7. You will receive your replacement part within 7-10 days from the time your claim is processed.

 

If you prefer to print and mail the warranty form, please click here to download a PDF copy.

 

 

Missing Items from your order

Complete a warranty claim as it is instructed, but on your claim form leave a detailed list of the items that are missing, your model number, and the missing items parts number (if you have that). You will receive those missing items within 7-10 days after we receive your submitted claim.

Weather damage, damage caused by unauthorized repair work or damage caused by improper use of the products are not covered by the product warranty.

Warranty Time Periods

  1. Trampoline Frame and Jumping Surface 1 Year
  2. Trampoline Frame Pad 6 Months
  3. All other parts (enclosure net & enclosure frame, springs and all other parts plus accessories) 90 Days

 

NO CLAIM WILL BE PROCESSED THAT IS NOT SUBMITTED WITH A PROOF OF PURCHASE

In the case of a damaged frame, the complete frame, including all the broken and non-broken part(s), must be returned. YJ USA's engineering department will inspect the entire frame for damage or stress that may not clearly be visible. The inspection gives our engineers important data that will confirm the cause of the damage to the component. Storm damage or damage caused by unauthorized repair work are not covered by the product warranty.

Bazoongi ProJump, JumpKing, Lifestyles USA, & Orbounder are registered trademarks of YJ USA Corporation.

By selecting "Download Warranty Form" you acknowledge that you have read and understand the Limited Warranty & Claim Procedure, and agree to its terms. View Limited Warranty Download

Warranty Form Note: The Limited Warranty Form requires Adobe Reader.

Shipping and Returns

 

Before you start

Have these measurements:

  • Frame size- measured from the outside of the frame to the opposite side
  • Spring count- # of V-rings on jump surface
  • Spring length- measured from hook to hook when NOT attached to the trampoline

For your enclosure: Have these measurements:

  • Frame size- measured from the outside of the frame to the opposite side
  • Frame type- Is your enclosure frame consist of straight poles or arched poles
  • Number poles/arches- Count the # of straight pole or # of complete arches

For further assistance measuring your trampoline, please utilize these diagrams (new window).

All shipments take about 7-10 business days for delivery via UPS Ground. If customer want the order be expedited, customer will need to contact customer service for accurate freight charge. Customer are titled to pay for all expedited freight charges. 

If the wrong part was ordered our return policy is as follows:

 

RETURN POLICY

 

YJ (USA) Corp. will accept returns on most products within 60 days of the customer receiving the order. Returned product(s) must be in excellent sellable condition and in the original packing, including the Packing Slip. YJ (USA) Corp. will refund the price of the product minus any shipping charges (to or from the customer’s location) and a 20% restocking fee (including any applicable tax). The customer is responsible for all shipping charges. Some restrictions apply.

All returns must have a Return Authorization # provided by our Customer Service Department. 

IMPORTANT: Reading the above instructions can mean the difference between receiving the right replacement part and the wrong one.

For all returns and warranty queries please visit the Jumpking customer here:
https://www.jumpking.com/warranty-information
https://www.jumpking.com/shipping-returns

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